Frequently Asked
Questions
Everything you need to know about ordering, shipping, payments, and working with Nor-Cal Controls. Can't find an answer? Contact our team directly.
The best way to order our products is via email directly to your Nor-Cal Controls contact. Alternatively, you can reach us by phone at 800-233-2013, by fax at 408-435-0410, or by email at sales@norcal4air.com.
All returns must have an RGA# on the outside of the box. Please download and complete the return request form before sending your item back.
Download Return Request FormWe accept Mastercard, Visa, American Express, check, ACH (wire transfer), and cash.
Yes, we do. Upon approval of credit, our terms are net 30 days after receipt of invoice. Download our credit application to get started.
Download Credit ApplicationWe ship via UPS, FedEx, DHL, and customer-preferred carriers. Contact us if you have a specific carrier account you'd like us to use.
Please contact our team to discuss international shipping options for your specific order and destination.
We are open Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.
Yes — please contact us for additional information. Our product line card is available to download below.
Download Product Line CardStill have a question?
Reach us at 800-233-2013 or sales@norcal4air.com — Monday–Friday, 8 AM to 5 PM PT.